Question 1

How do psychology sessions work?

Accepted Answer

Step 1: Contact your GP for a mental health care plan assessment
Step 2: Make an appointment with your psychologist 
Step 3: Attend your initial appointment
Step 4: If ongoing sessions are necessary, you will arrange regular appointments with your psychologist. Frequency of sessions are dependent on individual needs and goals.

Question 2

What is a Mental Health Care Plan and how can I get one?

Accepted Answer

https://www.healthdirect.gov.au/mental-health-treatment-plan

Question 3

How long are sessions?

Accepted Answer

A standard consultation is 50 minutes.

Question 4

Telehealth or Face to Face?

Accepted Answer

Matina provides in person appointments (Face to Face) at her Windsor location. She also provides Telehealth appointments through Zoom or over the phone.

Question 5

How much do sessions cost?

Accepted Answer

The cost of a standard 50minute session is $240. If you have a mental health care plan or private insurance you may be eligible for a rebate. Please note that this is a full fee paying service and as such, we do not provide bulk bill services or accept health care, TAC or veteran affairs cards.

Question 6

What is your cancelation policy?

Accepted Answer

We ask that you give Matina at least 24 hours notice if you need to change or cancel your appointment as this gives other clients the opportunity to get the support they need. If you cancel between 24 and 48 hours before your appointment , you will be charged 50% of the session fee. If you cancel within 24hours, or do not attend, you will be charged 100% of the session fee.

Question 7

Are you an NDIS provider?

Accepted Answer

No. You will need to be self managed as Matina does not operate with third party providers like NDIS.

Question 8

Do you offer cognitive and behavioural assessments?

Accepted Answer

At this stage, Matina does not offer cognitive or behavioural testing/assessment.

Question 9

Do you provide legal assessment, documentation or reports?

Accepted Answer

No. This requires specialist assessment which Matina does not provide.

Question 10

Do you provide letters of support for special consideration or similar purposes?

Accepted Answer

Yes, letters of support can be provided.  For documentation exceeding 5 minutes to complete, a time charge of $4 per minute will be applied.